General terms and conditions of sale and delivery
Scope
Autic System AS caters to the business market with products that require specialist knowledge for assembly and installation. Our general terms and conditions of sale and delivery shall apply unless otherwise stipulated by law or expressly agreed between the parties. This also applies where the buyer uses general or specific terms and conditions of purchase that deviate from the terms of delivery set out below. The order confirmation, together with the terms and conditions of sale and delivery, constitutes the parties’ entire agreement.
Price/payment
All prices are quoted exclusive of VAT. An order confirmation constitutes the seller’s confirmation of the buyer’s order. Unless otherwise agreed, the prices on the delivery date apply to all sales. In the case of a fixed-price agreement, the seller reserves the right to adjust prices for imported goods if the exchange rate on the delivery date differs from the rate on the date of the quotation by more than 3%.
Purchases involving kreditt can be arranged. We will carry out a kreditt analysis before a kreditt agreement is entered into. Payment must be made in accordance with the applicable terms of payment. In the event of late payment, interest on arrears will be charged in accordance with the Act on Interest on Late Payments.
3. Delivery
Items in stock are dispatched once the order has been processed. The delivery date is stated in the order confirmation. For products that are not in stock and must be ordered, the delivery date is indicative. Autic System AS accepts no liability for any delays. Delivery takes place at Autic Systems AS’s warehouse in Tønsberg (Ex Works). Risk passes to the buyer upon delivery of the products.
4. Sale of goods lien
Autic System AS reserves ownership of goods sold under the terms of the Norwegian Pledge Act, Section 3-14.
5. Delivery, dispatch/freight
The place of delivery is Autic System AS’s warehouse in Tønsberg (Ex Works). Shipping costs will be charged at the current rates. Autic System AS is not liable for the goods during transit. Packaging is included in the price of the goods.
6. Cancellation
Any request by the buyer to amend or cancel the order must be made in writing within 14 days of the order date. Such an amendment or cancellation must be accepted in writing by the seller. Autic System AS reserves the right to freely refuse or accept the buyer’s request.
7. Missing/Complaint
Complaints regarding faults or defects in the goods must be made without undue delay. Autic System AS’s liability is limited to the replacement of the goods with a fault-free item, or the repair of the part of the goods deemed to be defective. Autic System AS shall not be liable for replacement costs or any other consequential losses.
Returns of items under warranty must be agreed upon beforehand, and a completed returns form (RMA) must be attached. This form is available at www.autic.no/kundeservice/.
8. Force Majeure – Exemption from Liability
Autic System AS is not responsible for delays due to obstacles beyond its control or consequences it cannot influence, e.g., strikes, lockouts, and other force majeure events.
9. Guarantee
The warranty period is one year from delivery, unless otherwise stated. The warranty does not apply in cases of incorrect use, power surges, exposure to environmental impacts beyond product specifications, or if a unit has been tampered with for repair. The customer must cover freight costs to our warehouse.
10. Support/documentation
We provide technical support for all our products. For software products, a support agreement must be concluded to access support. User manuals for our products can be freely downloaded from our website.
11. Assignment
The buyer may not assign their rights or agreements without the seller’s prior written consent.
12. Disputes
The rights and obligations of the parties under this agreement are governed in their entirety by Norwegian law. Should a dispute arise between the parties regarding the interpretation or legal effects of the agreement, the parties shall endeavour to resolve the dispute through negotiation. If such negotiations do not lead to a resolution within two months of their commencement, the dispute may be brought before the Tønsberg District Court as the agreed venue.